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FeelGoodstore.com™ is designed to work with many of the latest web browsers. It is possible, however, that the browser you are using is not compatible with our website. If this occurs you may need to install the latest version of your browser. If you still having difficulty after the installation we would appreciate hearing from you. If you could provide us with your browser, browser version, the item numbers you were trying to order, and any other pertinent information. Our operators can take your order over the phone toll free at 1-866-439-4572.
The Clearance section offers exceptional savings on name brand cosmetics and fragrances. Be sure to visit the FeelGood Store® Clearance Section for extra special savings on limited items. These offers change frequently, so visit often for the best deals. The Clearance section link can be found on the left hand navigation bar of the FeelGood Store® web site.
Yes, not every item in our catalogs is featured online, but almost all catalog items can be ordered online with the Shop From Catalog which is located at the top of every page. To use the Shop From Catalog feature, choose the desired catalog, enter the page number and click on your selection.
If you are still having trouble finding the item you've seen in our
catalogs, please send us a note through the Contact Customer Service link which is located on the bottom of each page.
Enter your credit card account number in the appropriate field without any spaces or dashes to register and your credit card information will be filled in automatically.
You can expect in-stock items to be processed and shipped out of our facility within 48 hours period. Items sent via regular shipping can be expected to arrive within 15 days from the date of order. Items sent via our Express Delivery can be expected in 3-4 business days after leaving our facility. To keep you informed of the status of your order we email you two confirmations, (provided that we have your correct email address) one indicating that your order has been processed and the other indicating that your order has been shipped.
Yes, you can check the status of your order online. Click on Order Status link and submit your order number and last name for your current order status. You can also contact our Customer Service Associates either via the Contact Customer Service link, located on the bottom of each page, or by calling toll free 1-866-439-4572. They would be happy to check the order status for you.
Your card is charged when the backordered item becomes available. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. The backordered portion is charged to your account when the remaining item or items become available.
On the back of most packing slips is a return/exchange form with our
convenient pre-paid, pre-addressed EZReturnLabel™ that's included in
most order shipments (except for some heavy items and items sent outside the continental U.S.). Our EZReturnLabel™ doesn't require postage up front. A flat-rate return charge will be deducted automatically from your merchandise credit. Simply place the merchandise back in its originally packaging and affix the handy adhesive EZReturnLabel™ over the original shipping label. Then, within 14 days of merchandise receipt, drop the package in the mailbox at home or office, give it to your postal carrier, or take it to the post office without having to wait in line.
If you no longer have your packing slip, please send a note with your merchandise that includes your order number, name, and address, and specify whether you would like a refund or an exchange. Please be sure to include the item numbers of the items you wish to receive in exchange as well. Send to: Andrea Powers - Customer Service, 6864 Engle Road, Cleveland, OH 44130.
Typically, returns are processed within two business days of receipt, and refund checks are issued twice a week. Exchanges are processed in that same two-day window, and then are subject to our normal 7-10 day delivery time.
In some cases we substitute a like product, size or color for the item that you ordered. We only do this in those cases where the substitution makes sense (e.g., it is a close match in color, style or size to what you selected). If you aren't happy with the substitute, please return it. Total customer satisfaction is always guaranteed.
Leading cosmetic and fragrance manufacturers want you to try their products, so they produce items marked "sample-not for sale", trial size, or "gift-not for individual sale". When manufacturers' promotions end, we buy these items and offer them to you at great savings.
Having problems? Need questions answered? Here are all the ways that you can contact us here at FeelGood Store®:
| By Phone: |
Call our toll free number 1-866-439-4572 |
| By Fax: |
Our fax number is 1-440-826-1267 |
| By Mail: |
Send your comments and/or questions to: |
| FeelGood Store® Customer Service |
| 6864 Engle Road |
| Cleveland , Ohio 44130 |
Yes, you can. You can also check your order status without registering by clicking on the Order Status button at the top portion of each page, but registering will give you access to more information about your order and can also speed up your check out process.
Personal information relating to you and your order history is available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more
information on our privacy policy,
As a register customer, you will be asked to create a password, reminder question and answer that can be used to access your password if you have forgotten it. Passwords can be reset by clicking on "Forgot your password?" in the My Account/Login link. This will bring up your question. Answer it correctly and you will be given your password.
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your
computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them.
Remember, if you choose to do this, you will not be able to take full advantage of some of FeelGoodstore.com's™ features (e.g. personalization and storage of shopping cart items).
We use the Secure Socket Layer (SSL) protocol, which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than FeelGoodstore.com™.
The guaranteed replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.
FeelGood Store® is now offering a great benefit to our
customers, called the Rewards Program. For an annual fee $14.99 the Rewards program is guaranteed to save you money throughout the year. Benefits of the Rewards program include $4.99 shipping and handling on all orders & 5% off each order including the order in which you sign up to become a Rewards member. You will also be sent specials, and have access to a special toll free number for Rewards members only. Please click on the Rewards Section on the home page or Rewards link at the bottom of each page.
If your shipping address is in Ohio, then Ohio sales tax will be applied. Your county tax will be automatically calculated based on your Ohio shipping address. The appropriate Ohio sales tax will be shown at checkout. |
